Ice Energy

Since the Insulation and Heating Works were carried out by Ice Energy I have noticed a considerable improvement in the quality and convenience of of the heating over the old storage heaters.Despite a few hiccups along the way the ultimate result is welcome.
My only gripe, all be it a relatively small one, is where have the User instructions, guarantees and warranties etc. that were promised back in October 2013 got to, they have yet to be received by some if not all who had the works carried out.

For anyone needing servicing or maintenance of their system, you could try contacting B W Renewables, Ben Willis on 07415681658 or via Email  b.w.renewables@gmail.com or Facebook

Another Engineer has recently been recommended by Ken Ambrose Energie Solutions Limited

 

Setting Day and Time

Setting Water Heating Timer

controller_guide

Download Controller Guide (5 pages)

 

Download Operation Manual (56 pages)

 

Download Installation Manual

 

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11 Responses to Ice Energy

  1. admin says:

    There appears to be a list of Error Codes in the Installation Manual, which can be downloaded above. However this may be from an older device, but most likely the error codes will be the same. Hope this helps.

  2. Andrea says:

    Hi is there a list of error code meanings anywhere ?

  3. admin says:

    First, make sure that the Isolator switch on the end of the ASHP housing is in the 3 o’clock ON position and that the Circuit breakers for the system and Immersion heater are on, also the RCD Main switch these should be in a separate unit from the main Consumer unit.
    You should then see the LCD display on the Controller come on after a few seconds. Also, make sure that the Flow and Return Shut off valves at the rear of the Main unit are open, handles in line with the pipework.
    If you have downloaded the 5-page Controller Guide as above you should then be able to simply test if the water heats up and by increasing the thermostat setting that the Radiators start to warm up. But bear in mind these systems are Low Flow Temperature, so the rads will not heat up as quickly as a normal high flow temperature gas fired boiler system.
    Hope this helps.

  4. Andrea says:

    Hi Im purchasing a property in jaywick that has the ice energy heating pump. The property has been empty for a few months. Can you explain to me how to start up the pump so I can check the heating and hot water works ok. Thank you.

  5. admin says:

    I’m no expert, but I’m fairly sure this is normal. I think it’s part of the defrost cycle, you might notice the fins at the end icing up in cold weather this then has to be melted, hence the water. Normally there will be some water appearing even in milder weather. Just like a fridge, except they usually discharge onto a tray on the compressor where the water is heated and hence evaporated, well mine does anyway.

  6. Carol Churcher says:

    The unit in the garden has water coming from it is this right this is my first winter in Jaywick

  7. admin says:

    I to initially signed up with Energy Alliance, Hamiltons, but fortunately quickly realised, after several missed appointments that I might be better off with Ice.
    That being said that was not exactly straightforward, but they did at least do what they promised, eventually.

  8. Peter Webster says:

    I wish I had got mine done by ICE. I got conned into having Hamilton do mine, promised insulation, heating and new windows. I got the outside insulated, badly, then they disappeared. So no heating upgrade I use a small floor heater. No idea if loft is done, Hamilton didnt even look up there. My windows are all blown too. Oh well, live and learn. Pity nobody was around to advise me at the time :(

  9. Carol Churcher says:

    Thank you very much, have printed it off

  10. admin says:

    Have updated the links, I think the move to a different server may have corrupted the links. Anyway the links should now be fully functional. Have also added lnks to the actual controller user guide and for anyone that wants more technical info a link to the operation manual.

  11. Carol Churcher says:

    For those in need of a simple guide you can download it HERE
    Setting Day and Time
    Ice Energy

    I think it’s fair to say that anyone who has had the Insulation and Heating Works carried out by Ice Energy has noticed a considerable improvement both in the quality of heating and the reduction in their electricity bills. Despite a few hiccups along the way the ultimate result has been welcomed by the recipients of the works.
    My only gripe, all be it a relatively small one, is where to have the User instructions, guarantees and warranties etc. that were promised back in October 2013 got to, they have yet to be received by some if not all who had the works carried out.
    For those in need of a simple guide, you can download it HERE

    There are also a number of YouTube videos available from various sources that give actual views of the way to carry out simple operations. Like these:

    Setting Day and Time

    Setting Water Heating Timer
    These links do not work I don’t understand the User instructions
    Can anyone help me, please

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